Shipping policy

Effective Date: July 29, 2026

Thank you for your order. We want to make sure your Aruva products reach you as quickly and reliably as possible. Please read our shipping policy below.

All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays.

You will receive an email confirmation immediately after your order is placed, and a second email with your tracking number once your order has shipped.

If you place your order during a high-volume period (such as a sale or promotion), processing may take an additional 1–2 business days. We appreciate your patience.

Delivery times are estimates and begin from the date of shipment, not the date of order. Actual delivery times may vary depending on your location and carrier delays.

We currently ship to select international destinations. International shipping rates and estimated delivery times are calculated at checkout based on your location.

Please note that international orders may be subject to customs duties, taxes, and import fees charged by your country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office before ordering.

Estimated international delivery times range from 7–21 business days depending on destination and customs processing.

Once your order ships, you will receive a tracking number by email. You can use this number to track your package directly on the carrier's website.

If you have not received a tracking email within 5 business days of placing your order, please check your spam folder first, then contact us at Aruva925@gmail.com.

If your package is lost in transit or arrives damaged, please contact us at Aruva925@gmail.com within 14 days of the expected delivery date. Include your order number and a photo of any damage if applicable.

We will work with the carrier to resolve the issue and will reship or refund your order as appropriate.

Please note that we are not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, we recommend checking with neighbors, your building management, or your local post office before contacting us.

Please double-check your shipping address before completing your order. Aruva Wellness is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address immediately after placing your order, contact us at Aruva925@gmail.com as soon as possible. We will do our best to make corrections before the order ships, but we cannot guarantee changes once an order has been processed.

Subscription orders follow the same shipping policy as standard orders. Your subscription will ship automatically on your selected schedule. You will receive a reminder email before each shipment.

To update your shipping address for a subscription, please contact us at Aruva925@gmail.com before your next scheduled shipment date.

If you have any questions about your order or our shipping policy, please reach out:

Aruva Wellness 📧 Aruva925@gmail.com

We respond to all inquiries within 1–2 business days.